Return Policy
At AMIMALLS, we strive for customer satisfaction and want you to be delighted with your purchase. If you are not entirely satisfied with your order, we're here to help.
Returns
Eligibility Criteria:
- Time Frame: You may return items within 20 days of the purchase date.
- Condition: Items must be unused, unworn, and in the same condition as received, with all tags attached.
- Personalized items
- Sale or clearance items
- Items marked as non-returnable
Refunds:
Upon receiving the returned item and verifying its condition, we will initiate a refund to your original payment method. Please note:
- Processing Time: Refunds may take up to 7 business days to process.
- Shipping Costs: Shipping costs for returned items are non-refundable, unless the return is due to our error.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
How To initiate a return:
- Contact our customer service team at support@amimalls.com OR phone number : +44 7354 231322
- Provide your order number and details about the item you wish to return. SKU item
- Our team will guide you through the return process and provide further instructions.
Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
Return Address
Dear Amimalls V1 Community,
As you know, we’ve chosen to focus on just four regions for Amimalls V1 to ensure the highest quality and care for our customers. We’ve partnered with Printful, a trusted printing and fulfillment service, to bring you the best experience possible.
For us, every return is more than just a process—it’s a valuable case study. We take your feedback seriously because it helps us grow, improve, and strengthen our connection with you from the very beginning of Amimalls. Every product you decide to return, for any reason, will be handled with care and attention by our dedicated team. Your voice matters, and we’re committed to making things right for you.
To reduce our ecological footprint, every product is crafted only after you place an order. This mindful approach ensures we avoid waste and respect our planet. We encourage you to make thoughtful and reasonable decisions when purchasing, as each item is made with intention and care.
Thank you for being part of our journey. Together, we’ll make Amimalls even better—for you and for the environment.
United States
Dear Valued Customer,
Thank you for being a part of the Amimalls community! If you need to return any product, please send it to the following address. Our team will reach out to ensure we address your concerns and improve your experience.
Return Address: 11025 Westlake Dr, Charlotte, NC 28273, US - MapQuest | United States
United Kingdom
Hello from Amimalls!
We’re here to make sure you’re completely satisfied with your purchase. If you need to return an item, please use the address below. Our support team will be in touch to assist you.
Return Address: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ. | United Kingdom
Northern Europe
Hei from Amimalls!
Your satisfaction is our priority. If you need to return a product, please send it to the address provided. We’ll contact you to ensure everything is taken care of.
Return Address: Lidostas Parks, Mārupes pagasts, Mārupes novads, LV-2167 | Latvia
Southern Europe
Ciao from Amimalls!
We’re grateful to have you as part of our community. If you need to return an item, please use the address below. Our team will reach out to assist you and make things right.
Return Address: Travessia Prat de la Riba 91-95, 08849 Sant Climent de Llobregat, Barcelona | Spain
Contact Us:
If you have any questions regarding our return policy, feel free to contact us at support@amimalls.com . We're here to assist you and ensure a smooth return process.